Privacy Policy

1. What information we collect

When you register your hospital on Hospinexa, we collect the hospital name and address, city, state or province, postal code, country, administrator name, and email address. All clinical information you enter, such as patient records, appointments, lab results and prescriptions, is stored solely to provide the service to your hospital. We do not use it for any other purpose.

For security, troubleshooting, and service-usage analysis, we also collect limited technical information such as sign-in time, last activity, device type, browser, operating system, IP address, and authenticated request counts.

2. Who can see your data

Only the staff members you authorise can access your hospital's records. No other hospital using Hospinexa can see your data. Authorised Hospinexa platform administrators can view limited account, session, and device metadata for security and support; clinical records are accessed only with your explicit support permission.

3. Patient information & legal compliance

All patient records are stored securely and transmitted over encrypted connections. Hospinexa complies with India's Digital Personal Data Protection Act (DPDPA) 2023. Your hospital is responsible for obtaining patient consent for data collection as required by applicable law.

4. Cookies

We use only essential cookies required for the service to work, for example to keep you logged in. We do not use advertising or tracking cookies.

5. How long we keep your data

Your data is kept for as long as your subscription is active. If you cancel, your data is retained for 30 days so you can export it, then permanently deleted. You can request immediate deletion at any time by contacting our support team.

6. Contact us

For any privacy questions: support@hospinexa.com